SHIPPING TIPS

Shipping Suggestions:

Pack the radio well. Use a large enough box to allow for proper padding.

We recommend using bubble wrap around the radio. Wrap it well. Protecting the faceplate and rear of the radio is very important. Inferior packaging may result in physical damage which could result in additional repair costs.

We do not recommend the use of Air Pillows. We find they burst during transit leaving your radio to shift around unprotected.

We do not recommend using paper of any kind as padding material.

Be sure the box is large enough for the wrapped radio to fit snug. The radio shifting around in the box could also cause damage.

DOMESTIC
Use whatever Shipping Carrier you like. If using the Post Office and want to take advantage of the “Flat Rate Box”, be sure to use the
biggest one to allow for padding. The smaller boxes do not allow enough room for proper padding.

Please be aware, there is NO automatic insurance with the Post Office Flat Rate shipping.

*** Requesting a Signature could delay delivery ……

Because our office and shop are in separate locations, there are times when we may be unable to sign for packages. You can easily track your package and verify delivery with the tracking number. If you prefer us to call you when your radio has been received into our facility, just make this request on the top of your “Repair Form” and we will be happy to do so.

INTERNATIONAL
We recommend using the Postal Service and insuring the package. There are 3 ways to do this.

“Priority Mail International” Least Expensive way -- This route does NOT offer tracking – could take up to 30 days and would require the 30 days to make a claim of non-delivery.

“Express Mail International” More Expensive – takes approximately 3-5 days – Can be tracked, and is guaranteed (for most locations).

Global Express Guaranteed” - Most Expensive – takes approximately 1-3 days - Can be tracked ,and is guaranteed (for most locations)

VERY IMPORTANT -

Be sure to ask the carrier company about any Brokerage and / or Duty Fees. THESE NEED TO BE PAID UP FRONT.

If we receive a package requiring payment for any sort of fees, we will REFUSE the package.

Once we are completed with the repair, we will return your Radio using the “Postal Service”. On the repair form please indicate which option you would like for the return shipping “Priority Mail”, “Express Mail” or “Global Express”. We will calculate the charges and notify you prior to shipping.

**************************
Don’t forget
to Include a completed Repair Formwith the Radio.
 


 




or email us at info@ironcrossaudio.com


































 







 
 



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Iron Cross Audio Specializes in  Audio Repair for Harley Davidson - Harman Kardon.
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